Cover boosts international growth with i3D technology
Investing towards global markets
Today, Cover is particularly proud to have been able to supply its indigenous technology to nearly 30 countries for decades. Every new customer and every new order is a joy. To ensure that every order is actually handled properly, systems must be in place. Before i3D, Cover’s sales were managed using Excel and a separate CRM program, and each item was individually modeled by product engineers as needed.
Growth and internationalisation require investment in, for example, product development and IT systems to meet customer needs and create a positive customer experience.
”Improving product development also requires more from the systems and there were challenges with Excel alone,” says CEO Emmi Kyparissakos.
Sales and production says thanks
With the implementation of i3D, Cover has been able to improve sales and now even complex glazing systems can be managed quickly and without errors. The 3D visualisation makes offers even clearer and easier for end customers to make decisions.
With the system, sales do not need to know every detail of the products because the right configuration options are built into the system. Automated picking lists, glass ordering and production documents improve production control, allowing products to be completed on time and overall control to be more easily maintained.
i3D is a key tool for managing dealer network
Cover’s trained and language-skilled staff will assist and support customers at every stage. i3D’s language version allows us to offer multilingual support to the international market, which has proven to be an important part of the growth of our reseller network. The system also allows global resellers to place orders directly with the manufacturer, reducing the risk of errors and complaints.
”Dealers and distributors are happy when we provide them with the best tools and the ability to focus on selling. This satisfaction and efficient use of time has led to a significant acceleration in the growth rate of our dealers, as time is not spent on basic operations and deals can be closed on the first meeting.” adds Emmi Kyparissakos.
The collaboration has helped Cover to accelerate new customer acquisition by making it easier to train on the new product, and to deepen old customer relationships by making sales and communication quick and easy.
More information:
CoverGlobal Oy
Emmi Kyparissakos
emmi.kyparissakos@coverglobal.com
